The brand provides a 7-day warranty for manufacturing defects. The warranty covers issues caused by production, such as abnormal loose stitching or defective materials/hardware from the start.

EXCHANGE POLICY*

Customers may exchange products only if the item has a defect caused by the brand.

• The item must be in 100% new condition and unused.
  
• A video of unboxing is required as proof for the exchange request.
  
• Customers must return the product with all original packaging complete.
  
• To request an exchange, please contact us via LINE @pattlondon only.
  

What the Warranty Does Not Cover

• Damage caused by improper use
  
• Natural wear and tear
  
• Scratches, water exposure, or moisture
  
• Overloading or using the product beyond its intended capacity